PRIVACY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Information we may collect about you
We may collect and process the following information about you:

-Personal information you provide us, when you subscribe to our email newsletters; phone the restaurant with a question or to make a booking; book a table online; book a table in person at the restaurant; post on our social media or other social media interactions; enter a competition, promotion or survey; contact us with feedback; buy a gift voucher in person or online; apply for a job with us or if you report a problem with our Site. Such information may include your name, address, birthday, preferred restaurant location, e-mail address and phone number, financial and credit card information, personal description and photograph or any other information from which you may be personally identified.

-Information we automatically collect when you visit the Site, such as technical information detailing your visits to the Site including, but not limited to traffic data, location data and other communication data.

-Information we receive from other sources, for example if you use third party reservation widgets on our Site to make a reservation at one of our restaurants. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site.

 

Social Media Messaging
If you contact us using Facebook Messenger, Instagram or Twitter we receive your basic account information that you publicly share (first name, last name, gender, location, profile picture, time zone) from the relevant social media site. We may use this information to respond to your message. We do not keep this information longer than necessary to do this (generally one week). We do not combine it with data collected on this Site.

Your Payment Card Details
In order to buy a voucher on our Site, you will need to input credit or debit card details. Payment processing services are facilitated by Stripe Payments Europe Ltd (“Stripe”) and provided by third parties, including One Tree Software Ltd and Opentable. The Site will transfer payment details directly from One Tree Software Ltd and Opentable to the venue’s point of sale system. By inputting payment card details, you are consenting to the use of such details by these third party payment providers, the venue and us for the purpose of paying your bill and processing your payment. The use of your payment card details by third party payment providers and the venue is not governed by this privacy policy and will be governed by the third party payment providers and the venue’s own terms of use and privacy policy. We recommend that you access and review any such terms and policies prior to providing your payment card details. Your card details will be securely stored by PCI compliant third party payment providers (including One Tree Software Ltd and Opentable) for ease of use in future transactions using the Application or Site. However, your CSC/CVV number is not stored and must be entered each time you use a card for authentication. Stripe Payments Europe Ltd or Ibérica Food and Culture Ltd do not have access to your card details nor does we store your card details on its systems, although it holds a payment processing ‘token’ which retains some of the card number digits only. This enables you to identify the appropriate card in future transactions and on your payment receipt.

 

Your Venue Visits
We may also collect point of sale data relating to your venue visits or orders placed online via the Site, including:

-the name and location of the venue you visited;
-the time and date of your booking or the transactions you made at the venue;
-the food and drink that you purchased;
-the value of your transactions made at the venue or online;
-payment data including how you paid, whether the bill was split and who with; and any customer dining experience and feedback information that you choose to provide in relation to the venue.

We may use point of sale data for the following purposes:

-for the future provision of a service to access your past receipts;
-to improve and personalise your user experience within the Site;
-with your permission, to send you marketing communications relating to our products and services, as well as third party products and services that we think may be of interest to you
-for analysis and statistical purposes (see further below).

We collect point of sale data through the Site and directly from the restaurants’s point of sale system.

Cookies
We use cookies to temporarily remember your location and device type so we can provide you with a better user experience. These cookies are completely safe and secure and will never contain any sensitive information. We do not store this information or share it with anyone. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

How we may use your information

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Disclosure of your data

We may also share your information with selected third parties including:

-Analytics and search engine providers that assist us in the improvement and optimisation of the Site.

-If we or substantially all of our assets are acquired by a third party, in which case personal information held by us will be one of the transferred assets.

-If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others.

 Marketing Communications
If you have consented to receiving email updates from Ibérica Food & Culture Ltd (“Ibérica Restaurants”), you agree that we may use your information to contact you by e-mail about offers, events, products, events or related services that you may find useful. If you do not wish to receive marketing communications from us, you can unsubscribe at any time by following the unsubscribe link in any marketing communications received from us, or by sending an email to unsubscribe@ibericarestaurants.com

 Third party websites
The Site may, from time to time, contain links to and from the websites owned and/or controlled by third parties. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Storage of your data
Ibérica Food & Culture Ltd (“Ibérica restaurants”) employs a wide variety of security measures to back up, protect and manage your data. We undertake to secure your data as much as possible using up to date technology and robust policies and processes.

Contact details
Ibérica Food & Culture Ltd is registered in England, Reg No. 06256137, Registered address 195 Great Portland Street, London W1W 5PS
web@ibericarestaurants.com
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 Access to your data
To request access to your personal information, or if you are concerned that any of the information we hold on you is incorrect, please email us at dataprotection@ibericarestaurants.com

Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 21/05/2018

The data protection law in the UK will change on 25 May 2018. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to web@ibericarestaurants.com

CCTV
To ensure your safety and for the prevention and detection of crime, CCTV is in operation during your visit to any of our restaurants. Please note if we are requested to provide CCTV images of you or any other personal information relating to you by police or any other government authority investigating suspected illegal activities, we are obliged do so.

 

 

HOW WE USE COOKIES

Cookies are very small text files that are stored on your equipment when you visit some websites browser, which can be used to identify that you have previously visited a site, or to store small bits of information locally with you. If you want to know more about what cookies are and how to control them, www.allaboutcookies.org is a great resource, or read on to see what we use cookies for.

We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using parts of our website.

None of the cookies used on our websites collect personally identifiable information about you.

THE COOKIES WE USE

We use 3 different types of cookies:

1) Compliance Cookies

We will use a cookie to count how many times the cookies pop up has been shown to you. Once it has been shown to you a number of times (accept cookies), the pop up will no longer be displayed (unless you removed the compliance cookies from your device).

2) Functional Cookies

These cookies, known as Session IDs, are used to enable core site functionality. They do not contain any personal information. These cookies are session cookies.

3) Analytic Cookies measuring web traffic

We make use of a tool from Google called Google analytics which tells us about the way users are using www.ibericalondon.co.uk This tool uses cookies to detect and let us know that someone has been to the site before, so that we know how often people return to our website, how long they keep using it, and which parts of the website they tend to go. We use this information to try to find out how people use our website so we can improve it.

HOW CAN I MANAGE MY COOKIES?

You can control how your web browser deals with cookies by changing your browser settings.
www.aboutcookies.org has a great guide on how to do this for all the major browsers, and a lot of other information about cookies.

 

TERMS OF USE

This is the ibericalondon.co.uk website (the “Website”). Your use of the Website is subject to the following terms and conditions, which you are deemed to accept each time you use the Website.

Disclaimer
The Website is operated by the Ibérica Food & Culture Ltd. (“IB”) and its design and contents are all copyright SCC 2013 and onwards copyright is exclusive to IB. All rights reserved.

The content on the Website is offered for general information purposes only and is not intended to create any legal relationship.

All information available on the Website is prepared with the intent that it is current as at the date of publication but you should note that such information can rapidly become out of date. Accordingly you should not take any action based on information found on the Website without first contacting IB. IB makes no representations about the suitability, reliability, timeliness, comprehensiveness and accuracy of the information, services and other content contained on the Website.

IB cannot guarantee that the content and the provision of the content of the Website will always be correct or fault, error and virus free and accepts no liability for incorrect content or errors and omissions in this Website or its content (whether of legal, typographical, technical or other nature) but endeavours to correct them as quickly as practicable. IB accepts no liability for any data lost or any equipment or software replaced by you as a result of you use of the Website.

No advice or information, whether oral or written, obtained by you in connection with the Website will create any warranty not expressly stated in these terms and conditions.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, IB accepts no liability, direct or indirect in contract, tort, equity or otherwise for any damage whatsoever in connection with the Website or any use of content provided, including any direct, indirect, special, incidental or consequential damage (including but not limited to loss of profits, interest, data, business revenue, business or goodwill).

If you are dissatisfied with any portion of the Website, or with any of these terms of use, your sole and exclusive remedy is, immediately, to discontinue.

User rights and intellectual property rights 
You are allowed to view, download and print content from this Website for personal information purposes only. You may not incorporate any content in derivative works, copy, transmit, disclose or otherwise provide content to any third parties.

All rights in the Website and its content, including copyright, design rights, patents, inventions, knowhow, database rights, trade marks, source codes and any other intellectual property rights in any of the foregoing are reserved to IB and/or their content and technology providers and designers.

You may not remove, change or obscure IB logo or any notices of proprietary rights on any content of the Website.

Links
The Website may contain links to other websites solely for your convenience. IB does not endorse any linked sites and assumes no responsibility for the contents of any other website to which the Website offers links.

You may not link the homepage or any other parts of the Website without the prior written consent from IB.

Privacy Policy
Please read our privacy policy which sets out the basis upon which IB will hold and process any personal data which you provide to it and from which you can be identified.

Alterations 
IB reserves the right to terminate, suspend or alter the content of the Website and to amend these terms of use and privacy policy at any time. It may also at its sole discretion, at any time, impose fees on products or services provided through the Website.

Continued use of the Website after alteration of these terms of use and privacy policy shall be deemed to constitute acceptance of such alterations.

Submissions
If you offer any comments, you acknowledge that they will not be considered confidential or proprietary. IB will be under no obligation to keep such comments confidential.

Termination
IB may, at its sole discretion, terminate your use of the Website at any time and for any reason, even if use and access continues to be available or allowed to others. You must immediately suspend your use of the Website and any continued use shall constitute an act of trespass. If you breach these terms and conditions we reserve the right to delete your account.

If you consistently or seriously breach these terms and conditions IB may contact you to request that you cease your activities. If you ignore this request IB reserves the right to trace your IP address, contact your service provider and ask that you be blocked from accessing the Website.

IB accepts no liability to you or any third party for any such suspension or termination of your access.

Indemnity
You agree to indemnify and hold harmless IB from any and all losses, liabilities, claims, damages, expenses or costs asserted by any third party in connection with your use of the Website.

Advertisements and links to other websites
The Website contains links to and content from other internet sites and resources. IB cannot control such content and you agree that, without limitation of the terms set out above, IB is not responsible for such content. IB cannot endorse products or services offered by third parties through such content.

General 
By using the Website, you agree to and accept these terms of use in full which constitutes the entire agreement between you and IB and supersedes any and all prior arrangements, agreements and representations.

These terms of use and privacy policy are governed by the laws of England and Wales and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to these terms of use and privacy policy will be resolved in accordance with English law and the Courts of England and Wales shall have exclusive jurisdiction to resolve any disputes.

If any provision of these terms of use and privacy policy is or become invalid, illegal or unenforceable in any respect under the law of any jurisdiction; the validity, legality and enforceability under the law of that jurisdiction or any other provision; and the validity, legality and enforceability under the law of any other jurisdiction of that or any other provision, shall not be affected or impaired in any manner.

Contacting us
IB welcomes your views about the Website and our terms of use and privacy policy. If you would like to contact IB with any queries or comments, please send an email to web@ibericalondon.co.uk